Help Desk Technician

Our Company

Air Tindi prides itsself on safety, customer satisfaction and professionalism.  With a dedicated team of employees it remains in the forefront of fixed wing charter and scheduled service operations in Northern Canada. 

Overview

The Help Desk Technician will be working Monday – Friday in Yellowknife, NT.  The technician will be responsible for providing end user support to all locations in Yellowknife. 

Responsibilities:

  • Support end user devices and peripherals locally and remotely;
  • Application software and hardware support, hardware troubleshooting;
  • Manage internal telephone, voice mail and conferencing systems;
  • Coordinate office relocations/additions/deletions;
  • Provide user-training as required;
  • Assist in the roll-out of hardware and software to ensure optimal deployment of IT resources;
  • Assist in the analysis of business requirements and evaluation of hardware, software and network capabilities and compatibility to determine optimum IT solutions and configurations;
  • Maintain IT asset inventory;
  • Document implemented systems, including drawings;
  • Provide first level technical support for all incoming requests in a professional and courteous manner;
  • Analyze and diagnose problems to quickly arrive at workable solutions;
  • Research questions using a variety of manuals and resources;
  • Build and deploy laptops, desktops, tablets, mobile devices and other related devices;
  • Document resolutions for future reference;
  • Work on call rotation for after hour support;
  • Travel as needed;
  • Perform any other duties as required.

Qualifications: 

Successful applicants will have a College degree in Computer Science (or equivalent) with 2+ years of relevant user support experience.  Knowledge and experience with Microsoft products, MS 365 and MS Office Suite are required.  MCP, Cisco, A+ (or others) certification is an asset.  Must have a valid driver’s license.

Air Tindi offers

Competitive compensation & benefits package;

Various local discounts (fuel, gym);
Discounted airline travel for employees and family with various large airlines. 


To apply for this position please email: humanres@airtindi.com

 While we thank all candidates for their interest, we are only able to contact those candidates selected for an interview.


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